We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/02/2019
What we collect
Contact information including your name, email address, postal address and telephone number. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The legal basis for processing your data
In certain circumstances we may need to obtain and process your information, for example in the event of fraudulent or criminal activity.
So we can fulfil our contractual obligations to you when you have placed an order.
How and when do we collect your data?
When choosing to join our mailing list.
When placing orders online, in store or over the phone.
When visiting our gallery where CCTV is installed for the safety and security of customers.
When engaging with us on social media, for example liking our posts.
When contacting us with queries, feedback etc, over the phone, by email or in person.
Why we collect your data?
To process orders and send them to customers.
To be able to answer any purchase queries that may be made in the future and issue refunds.
To keep you informed of new products, events and information.
CCTV is used to protect our customers, visitors to our premises and our property. CCTV images may be supplied to outside parties, such as the police or our insurers, in the event of criminal behaviour.
How long do we keep your personal information for?
The duration of time we retain data can vary depending on the nature of the data and its use. We will only retain your personal information for the minimum time that is necessary for the purpose for which it was collected. In relation to financial and transactional data this will be for a period of approximately 6 years after the date of the transaction.
Disclosures of your personal data
We will sometimes need to share data with third parties, such as the couriers we use to deliver customer orders and IT companies who support our website and services. Any third parties we supply data to are obliged to use it solely for the purpose it has been supplied for, to process it securely and to dispose of it once no longer required.
Rights of the Individual
Individuals have the right to see, amend, control and withdraw any data held relating to them, unless we feel there is a legitimate business interest or legal reason not to.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you have concerns regarding the collection, storage, use and disposal of your data, then you should contact us as soon as possible at firstname.lastname@example.org or 07905 897862.